Welcome to the landzie.com website Terms and Conditions. landzie.com is a trading name of Landzie.com. These Terms and Conditions apply to the use of the landzie.com website and by accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below and our Privacy Policy. Nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under any applicable law or other statutory rights that may not be excluded.

We’re not GRASSHOLES!

Here at Landzie, customer service is what we live for. Please rest assured that as our customer, your satisfaction is always 100% guaranteed! It’s extremely important to our team that you have a positive experience with your Landzie product from the moment of purchase all the way through your lawn projects for years to come.

If you are not completely satisfied with your Landzie product, we want to make it right. Please contact us at [email protected] to speak directly to our Customer Experience Coordinator, so that they can personally assist you.

If you are still not satisfied with your Landzie product or experience, please refer to our Landzie Return Policies below.

Swap

We pride ourselves on developing and testing our products to reflect Landzie’s commitment to high quality. However, if your Landzie item does not reflect this standard, contact us for a replacement. Landzie is proud to offer a lifetime guarantee and is happy to take steps to remedy any product defects. Our goal is to make sure you get the product you paid for!

Take-Backsies

In the rare event that you are not interested in a replacement product, our team will be happy to fulfill your return request. Simply contact our support team to initiate this process, and we’ll provide you with all of the steps to return your product.

Large and In-Charge

Big items mean big shipping costs! Although we don’t initially charge Landzie customers for shipping fees, all returns are subject to a 15% restocking fee due to the high cost of shipping for most of our products. We appreciate your understanding!

We’re All Ears!

Your opinions are very important to us and our team is always working to improve our products and your experience. Don’t hesitate to reach out and share your feedback!

Swardman USA

As of January 2023, all Swardman responsibilities have been transferred to the parent company, Swardman USA. Originally, Landzie.com was responsible for these transactions due to Swardman’s location being international. However, as Swardman USA is now a national distributor located in Johnson City, TN, all Swardman warranties will be carried out by Swardman USA.

The Fine Print

Disclaimer

While Landzie has made every effort to ensure that the content of this website is as accurate as possible, it is not guaranteed that the content will be free of errors. To the fullest extent permissible by law, Landzie shall not be liable for any kind of loss or damage from action taken or reliance placed on information contained on this website.

International Orders

Customers will be responsible for any and all charges levied by the customs or tax authorities in the destination country. The amount charged in the total price including shipping for any international orders will not include any UK VAT.

Orders

Landzie must receive payment for the total price of the goods that a customer orders before an order can be processed and fulfilled. Once payment has been received by Landzie.com, the organization and the customer are in an agreement and the terms and conditions apply.

Delivery

Landzie LLC is happy to take on the delivery charges of Landzie items for customers located in the contiguous USA. We are proud to offer shipping to non-contiguous states and Canada, but there is a fee associated with taxes and tariffs which can vary depending on location, as well as a small fee to split shipping costs. These charges will automatically appear in your cart before checking out. We cannot bill to nor ship to any addresses outside of the US and Canada.

Swardman items require specific delivery charges and such specifications are provided upon purchase. Lawnmowers need to be shipped on a pallet and with full insurance in place due to the value of the product. Delivery charges at checkout are an estimation and the customer may be invoiced later for any balance due on the cost of shipping, but only with prior notification and approval. Customers will be contacted by T-Force freight to organize shipping details, as the customer is required to be present for delivery.

Upon ordering, please use the comments box to specify any delivery concerns that will need to be taken into account. A Landzie representative will contact you to discuss these if necessary. Landzie cannot be held responsible for any loss or damage to items as a result of being left unattended.

Landzie.com delivery times operate in terms of business days. In case of holidays, please allow an extra 2 business days. From the moment your purchase is complete, Landzie will do all that it can to deliver your chosen items to you within 7 business days providing the goods are in stock, unless a longer delivery time is shown on the product information page. Deliveries to non-mainland or remote locations may take longer. Goods delivered by courier should usually arrive between 9 am and 5 pm, Monday to Friday. Occasionally, delivery times may be affected by factors beyond control and cannot be guaranteed.
Once delivered, the customer is the owner of the purchased items and Landzie.com is no longer liable for any loss or destruction. If a package arrives damaged, please sign for it, clearly stating ‘received damaged’ and notify Landzie immediately so that they can address the issue with their couriers.

Warranty

Landzie is happy to offer full warranty coverage for all Landzie products. See the “We’re Not Grassholes” section for more details! This warranty covers faults that may occur due to faulty components or workmanship but excludes consumable items, fair wear and tear, or defects caused by misuse. If Landzie products are purchased for intentions other than residential or commercial use by the purchaser, Landzie reserves the right to assess repair and warranty details on a case-by-case basis (i.e. rental or resale.)

Liability

If the goods delivered are not what the customer ordered or are damaged or defective or the delivery is of an incorrect quantity, Landzie shall have no liability unless notified by email, phone call, or in writing within 14 days. If a customer informs Landzie of a problem under this condition, Landzie’s only obligation will be:

  • To make good any shortage or non-delivery;
  • To repair or replace any goods that are damaged or defective; or if a repair to or replacement of the goods is not possible, or the cost of repair or replacement is disproportionate in the circumstances, to give the customer a partial or full refund for the goods in question, depending on what is reasonable in the circumstances;
  • Save as precluded by law, Landzie will not be liable for any indirect or consequential loss, damage, or expenses (including loss of profits, business, or goodwill) howsoever arising out of any problem under this condition and Landzie shall have no liability to pay any money to the customer by way of compensation.

Your Information is Safe With Landzie!

Landzie.com works in partnership with both Paypal and Braintree Payment Processing Systems to ensure all information you provide during the order process is encrypted before transmission via the World Wide Web. If any other Internet user should intercept the communication, they will only be able to see it in the encrypted form. Visit Paypal’s privacy policy and Braintree’s privacy policy for more information.

Privacy

Landzie is committed to protecting your privacy and will use the information that a customer provides solely for the purpose of processing an order or inquiry and evaluating the company’s performance. The customer’s name, address, and telephone number will be provided to the courier to allow them to deliver the order. Where it is necessary to validate the warranty on a purchase, Landzie may complete and submit the registration details on your behalf. Typically, this may involve supplying the customer name, address, telephone number, and details of the equipment purchased to the manufacturer of the equipment (or the manufacturer’s UK representative if not UK based.) For more information on this, please see Landzie’s Privacy Policy. Except as already mentioned, Landzie will not provide your personal details to others.

Landzie uses cookies to track visitors to our website and provide personalized service for potential and existing customers. Please refer to our Privacy Policy for more information on cookies. Any and all personal information collected is solely used for the purpose for which it was provided unless the customer has opted to not receive further communication. The customer has complete control over their personal information and can elect to visit the Landzie website without providing any personal information.

Product Descriptions and Images

Every effort has been made to ensure the accuracy of all information contained herein. The company makes no warranty expressed or implied with respect to the accuracy of the information, including price, product editorials, or product specifications. The company or its suppliers shall not be liable for incidental, consequential, or special damages arising from, or as a result of, any electronic transmission or the accuracy of the information contained herein, even if the company has been advised of the possibility of such damages. Product and manufacturer names are used only for the purpose of identification.

Price Information

The prices shown are only applicable to purchases made via the landzie.com website. Prices in other locations, either online or in stores may vary from those shown on the website. Special offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All prices are correct at the time of display online and do not include VAT as Landzie.com is not registered for VAT. Landzie is not able to offer VAT-exclusive pricing for deliveries to the Channel Islands. In the unlikely event of an administrative error resulting in an incorrect price being displayed, Landzie reserves the right to correct the price. In these circumstances, the customer will not be bound to continue with their purchase and will be asked to email Landzie to confirm that they wish to proceed.

Seller Cancellation

Landzie reserves the right to cancel the contract between seller and buyer if:

  • Landzie has insufficient stock to deliver the goods ordered
  • The product is no longer available due to the manufacturer non supply
  • Landzie does not deliver to customer’s area
  • One or more of the goods ordered was listed at an incorrect price due to an error.

If Landzie decides to cancel a customer’s contract, the customer will be notified by e-mail and will receive a credit to their account totaling the sum deducted as soon as possible. If the customer does not see the credit returned to their account within 30 days, please contact Landzie for a resolution. Landzie asks that customers provide accurate contact information in order for Landzie to effectively communicate in a timely manner. Any incorrect information may result in resolution delays and is not the liability of Landzie.com.

“landzie.com” is a trading name of Landzie.com, Registered in the USA.